OUNASS’ COVID-19 MEASURES

As we stand together to keep each other safe, we’re taking extensive steps and precautions to ensure the utmost hygiene and safety for everyone. In light of COVID-19, our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that prioritise your safety and the safety of our employees.

Running Smoothly

We’re here to make you smile with the little things, and we’d just like to let you know that we’ll be operating and delivering as usual during these tough times to support you in all that you need. Our delivery is continuing within 2-hours in Dubai, next-day in the UAE, in addition to our standard deliveries across the GCC. We're working hard to fulfill every one of your wishes, however, due to high order volume, limited slots may be available.

Contactless Delivery

For our UAE and Riyadh orders, we're keeping you safe with delivery that minimises human contact. With the Contactless Delivery option, we will leave your package at your doorstep and send you an SMS once it has been delivered. The option can be chosen under the Select Packaging section, and is only available with eco-friendly packaging. Please note: with this option, you acknowledge and agree that Ounass has no liability for any loss or damage to your order upon its delivery. For more information, visit Terms & Conditions.

The Warehouse

All our orders are housed with us and dispatched directly from Dubai. Every order is cleaned upon arrival, and products are handled only with protective gloves.

Our Drivers & Vans

All our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks, and wear protective gloves when handling any order.

The Next Steps

As we continue to use the most advanced sanitary procedures, we will keep you updated with every new step we implement for safety. We thank you for your trust, and promise to always uphold your confidence in us as we do everything in our power to support you and our community.